Return & Refund Policy

Last updated: September  2026

Thank you for shopping with ECHONESS. Please read this policy carefully before placing your order.

1. Return & Refund Eligibility

ECHONESS accepts return or refund requests only for eligible products and situations described in this policy.

All requests are subject to review and approval by ECHONESS.

2. 48-Hour Claim Period

All return or refund requests must be submitted within 48 hours of delivery.

Requests submitted after 48 hours from the recorded delivery time may not be accepted.

3. Unboxing Video Is Mandatory

A continuous, clear, and unedited unboxing video is mandatory for any claim involving a damaged, defective, incorrect, or missing product.

The video should:

• Show the package before opening.

• Clearly show the shipping label/order details.

• Show the package being opened from the beginning.

• Clearly show the product and its condition.

• Continue without cuts or edits until the issue is visible.

Claims without a valid unboxing video may not be accepted.

4. Damage During Shipping

ECHONESS is not responsible for damage caused during transit by the shipping or courier service.

If you receive a damaged product, you may contact us within 48 hours with a valid unboxing video. We may review the claim and, where applicable, coordinate with the shipping provider.

Providing an unboxing video does not automatically guarantee a refund. Each claim is subject to review and approval.

5. Incorrect, Defective, or Missing Product

If you receive an incorrect, defective, or missing product, contact us within 48 hours of delivery.

You must provide:

• Your order number

• Clear photographs of the product and packaging

• A valid, continuous unboxing video

• A description of the issue

After reviewing the submitted evidence, ECHONESS will determine whether the claim qualifies for a refund or other resolution.

6. Refund Amount

If your return/refund request is approved, the refund will be calculated as:

Total amount paid − ₹200

A fixed ₹200 processing and handling deduction will apply to every approved refund.

For example:

If the total amount paid was ₹999:

₹999 − ₹200 = ₹799 refund

7. Situations Where Refunds May Not Be Accepted

A return or refund request may be rejected if:

• No valid unboxing video is provided.

• The unboxing video is edited, incomplete, or unclear.

• The claim is submitted more than 48 hours after delivery.

• The product has been used, intentionally damaged, or altered by the customer.

• The customer ordered the wrong product.

• The issue cannot reasonably be verified from the evidence provided.

• The damage occurred after delivery due to customer handling, misuse, or negligence.

8. Refund Processing

Once a refund is approved, ECHONESS will initiate the applicable refund after completing the verification process.

The time taken for the refund to reach your account may depend on the payment provider or bank.

9. Exchanges

Product exchanges are not guaranteed and are subject to product availability and approval by ECHONESS.

If an exchange is not possible, an eligible approved refund may be provided according to this policy.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible.

11. Contact Us

For return or refund requests, please contact ECHONESS using the customer support details provided on our website.

Please include your order number, photographs, and unboxing video when submitting a claim.

ECHONESS

Email: [Your customer support email]

Website: [Your store website]