Shipping Policy

Last updated: September 2026

Thank you for shopping with ECHONESS. We are committed to delivering your orders safely and as quickly as possible.

1. Shipping Coverage

ECHONESS currently offers delivery to locations across India, subject to serviceability by our shipping partners.

We use Shiprocket to manage and coordinate the shipping and delivery of orders through our delivery partners.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Once your order has been processed and shipped, you will receive shipping or tracking information where available.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

After your order has been shipped, delivery generally takes approximately:

3–7 business days

Delivery times may vary depending on your location, courier availability, weather, holidays, transportation conditions, or other circumstances outside our control.

Remote and certain difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, ECHONESS may offer free shipping promotions or other shipping offers.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through our shipping partner.

You can use the tracking information to monitor the status of your shipment.

If your tracking information has not updated for a reasonable period, please contact our customer support team.

6. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that the shipping address and contact number provided during checkout are accurate and that someone is available to receive the package.

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address or phone number, or refuses to accept the package, the order may be returned to the sender.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, payment must be made to the delivery partner at the time of delivery.

Please ensure that you are available to receive and pay for your COD order.

Repeated refusal or failure to accept COD orders may affect our ability to offer COD service for future orders.

8. Delayed or Lost Shipments

Although we work with shipping partners to ensure timely delivery, delays can sometimes occur because of circumstances beyond our control.

These may include:

• Weather conditions

• Natural disasters

• Transportation disruptions

• Courier operational issues

• Public holidays

• Incorrect or incomplete addresses

• Unsuccessful delivery attempts

• Other unforeseen circumstances

If your order appears to be significantly delayed or lost in transit, please contact us so we can assist you in coordinating with the shipping provider.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order has not yet been shipped and you notice an error in your shipping address, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

10. Damaged Packages

If your package appears damaged when delivered, we recommend checking the product before accepting it where possible.

If you receive a damaged or defective product, please contact ECHONESS customer support as soon as possible with your order details and supporting photographs or videos.

We will review the issue and assist you according to our return/refund policy.

11. Contact Us

If you have questions regarding your shipment or delivery, please contact us through the contact information provided on our website.

ECHONESS

Email:echoness0@gmail.com